IT Service Desk Analyst

    • Fantastic opportunity to support the growth of the Institute

    • Provide solutions-based support to our researchers who are working towards better treatments and therapies for cancer patients

    • Generous salary packaging benefits to $18,550 per year

    About the position

    The Olivia Newton-John Cancer Research Institute (ONJCRI) has experienced significant growth since establishment in 2015, doubling in staff and student numbers and expanding research activities from 4 laboratories to 14. The IT team sits within the Professional Services team which provides timely and efficient research support services to our cancer researchers to enable them to focus on and get the best out of their research. Working with the IT Manager, the IT Service Desk Analyst will provide 1st, 2nd and 3rd tier support for desktops, application and servers in a proactive, efficient and effective manner. This is a very hands-on, face-to face role with variety and exposure to a broad range of responsibilities, including the opportunity to identify process improvement and in collaboration with the IT Manager, facilitate necessary change in IT service delivery within the Institute.

    About you

    A true client service oriented professional, you are a hard-working and dedicated team player who thrives in a collaborative and supportive team environment. You relish in trouble shooting problems and providing durable solutions for your clients, and you rise to any challenges that are put before you. Time is immaterial and you appreciate that when the job needs to be done, it has to get done.

    You must have previous experience in a Service Desk capacity and have a demonstrable experience supporting users in an MS office, desktop applications and operating systems environment in addition to supporting a range of software applications such as Adobe Suite, Endnote, Corel Draw, CommVault and Prism. Experience in core administration of Active Directory, servers, storage and networks using MS server operating systems is essential, combined with hands on experience in computer hardware installations and trouble shooting.  An added bonus would be your experience in supporting Linux/Mac systems, open source applications such as ImageJ, database administration, Microsoft Exchange Server and Office 365 migration and administration.

    Your ability to develop and build positive relationships with a broad range of stakeholders, to work independently and to think on your feet together with your genuine desire to work in a dynamic research environment will see you excel in this role.

    As an ONJCRI staff member, you will have access to generous benefits including salary packaging of $18,550 per annum.

    To apply

    Click here to download the position description.

    Please forward your cover letter and CV with 3 referee details, addressing the key accountabilities and experience within the position description, quoting the reference number ONJCRI-044/2019 to Peter Lawry, IT Manager, via email at

    Closing date for applications: 26 April 2019

    Due to the anticipated high volume of applications, only short-listed applicants will be contacted.