Fantastic hands on opportunity to manage and troubleshoot all 1st and 2nd level support issues
Provide solutions-based support to our researchers who are working towards better treatments and therapies for cancer patients
Generous salary packaging benefits
About the position
The IT team sits within the Professional Services team which provides timely and efficient research support services to our cancer researchers to enable them to focus on and get the best out of their research. Working alongside the IT Manager, the IT Systems Engineer will have full ownership of 1st, 2nd and 3rd tier support for desktops, application and servers. This is a very hands-on, face-to face role with variety and exposure to a broad range of responsibilities, including the opportunity to show your initiative in identifying process improvement and in collaboration with the IT Manager, facilitate necessary change in IT service delivery within the Institute.
A true client service oriented professional, you are a hard-working and dedicated team player who thrives in a collaborative and supportive team environment. You relish in independently trouble shooting problems in a proactive, efficient and effective manner and providing durable solutions for your clients. A technical thinker, you rise to any challenges that are put before you, whilst also exercising good judgement in your approach to problems, including knowing when to escalate to seek assistance and guidance.
You must have previous hands on and deskside experience in a Service Desk capacity and the ability to independently triage and prioritise IT requests and issues. Your experience supporting users in both PC and Mac environments, desktop applications and operating systems in addition to supporting a range of software applications such as Adobe Suite, Endnote, and Endpoint Protection is critical to this role. Similarly, your experience in administration of Active Directory, servers, storage and networks using MS server operating systems is essential, combined with hands on experience in computer hardware trouble shooting and installations. An added bonus would be your experience in supporting Linux systems, open source applications such as ImageJ, database administration, firewall, VPN and network administration and Microsoft Exchange Server and Office 365 migration and administration.
Your ability to develop and build positive relationships with a broad range of stakeholders by owning the issues from first response to resolution and communicating through the process, to work independently and to think on your feet together with your genuine desire to work in a dynamic research environment will see you excel in this role.
As an ONJCRI staff member, you will have access to generous benefits including the opportunity to take advantage of salary packaging up to $18,550 per annum.
Click here to download the position description. Please forward your cover letter and CV with 3 referee details, quoting the reference number ONJCRI-055/2019 to Peter Lawry, IT Manager, via email at firstname.lastname@example.org
Closing Date for Applications: 4 December 2019
Due to anticipated high volume of applications, only shortlisted applicants will be contacted.