Sharon hugging Helen



Visiting a patient at ONJ

Our visiting hours are 10am to 8pm.

Visitors are permitted to Austin Health sites with some restrictions.

Patients staying in hospital

We ask patients to have a maximum of two visitors at their bedside at a time, to facilitate staff in providing bedside care.

Patients receiving palliative care

Visitors are welcome at any time.

Please check with the Nurse in Charge for further information.

COVID positive patient receiving palliative care

COVID positive patients can have visitors between 10am and 8pm.

Visitors will need to wear appropriate personal protective equipment. Check with the Nurse in Charge. 


All visitors must at a minimum wear a hospital-provided surgical mask.  Certain patients will require you to wear an N95 mask, and the ward area can advise this on arrival.

If visiting a COVID positive or quarantined patient, then the use of an N95 mask is mandatory. 

Visitors with valid mask exemption are required to test negative on a Rapid Antigen Test.


Exemptions remain in place for patients who:

  • are children under the age of 18
  • who have disability where their carer is supporting clinical care
  • are non-English speaking and require assistance with translation
  • are living with mental health or dementia and have a nominated medical treatment decision maker.

Please discuss with your Nurse in Charge or care team to confirm if you are eligible.

Contact a ward

To speak to a ward, call our Switchboard on 03 9496 5000.

Specialist clinics (outpatient) appointments

Where possible, Specialist Clinics (outpatient) appointments are being held by phone or Telehealth, rather than in person.

You will be contacted before your appointment to let you know if it will be conducted by phone or Telehealth. Please attend as normal unless told otherwise.

Patients who are required to attend face to face appointments are requested to come alone where possible.

One fully vaccinated carer may remain if a patient:

  • is a child under 18 years old
  • has a disability
  • has a behavioural need
  • is non-English speaking and requires assistance with translation.
  • is physically frail
  • requires psychological support.

Find out more about attending your Specialist Clinics appointment. 

Patient enquiries

The Olivia Newton-John Cancer Wellness & Research Centre is a treatment centre of Austin Health. For all patient enquiries, please contact:


Austin Health main reception

+61 3 9496 5000


ONJ Centre main reception

+61 3 9496 9838