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Visitors

Our goal is to provide you and your loved ones with high-quality, safe, person-centred care.

Visiting a patient at ONJ

Visitors are permitted to Austin Health sites with some restrictions.

Patients staying in hospital

Patients staying in hospital can have two fully vaccinated people visit per visiting window per day:

  • for a maximum of four hours each
  • between 9am to 1pm and 3pm to 7pm.

Patients receiving palliative care

Patients receiving palliative or end of life care at the ONJ Centre are allowed two fully vaccinated visitors at a time with extended visiting hours. Please speak with the Nurse in Charge to discuss further.

Masks

All visitors must wear a surgical mask or N95 mask. You must maintain a physical distance of 1.5 meters from others when inside our hospitals.

Exemptions

Exemptions remain in place for patients:

  • who are children under the age of 18
  • who have disability where their carer is supporting clinical care
  • are non-English speaking and require assistance with translation.

Please discuss with your Nurse in Charge or care team to confirm if you are eligible.

If you are eligible to visit via an exemption you must be fully vaccinated.

Contact a ward

To speak to a ward, call our Switchboard on 03 9496 5000.

Specialist clinics (outpatient) appointments

Where possible, Specialist Clinics (outpatient) appointments are being held by phone or Telehealth, rather than in person.

You will be contacted before your appointment to let you know if it will be conducted by phone or Telehealth. Please attend as normal unless told otherwise.

Patients who are required to attend face to face appointments are requested to come alone where possible.

One carer may remain if a patient:

You must maintain a physical distance of 1.5 meters from others and wear a mask when inside our hospitals. 

  • is a child under 18 years old
  • has a disability
  • has a behavioural need
  • is non-English speaking and requires assistance with translation.
  • is physically frail
  • requires psychological support.

Find out more about attending your Specialist Clinics appointment. 

Screening

We are screening all visitors and outpatients entering Austin Health buildings, and have limited the number of entrances that people can use. 

Find out more about screening points for visitors and patients.

You can help us to speed up the screening process by completing our Visitor Registration form before coming to hospital.

Patient enquiries

The Olivia Newton-John Cancer Wellness & Research Centre is a treatment centre of Austin Health. For all patient enquiries, please contact:

 

Austin Health main reception

+61 3 9496 5000

 

ONJ Centre main reception

+61 3 9496 9838

Learn about our breakthrough cancer research

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