Returns & Exchanges

We stand by the quality of our products which are guaranteed for 12 months and assure 100% customer satisfaction. 

  • Exchange will be given within 30 days from purchase. An original receipt must be presented as proof of purchase. Products and packaging must be returned in original condition. Exchange after 30 days from purchase date are limited to comply with consumer rights only. Please choose carefully, as we do not give refunds if you simply change your mind or make a wrong decision.
  • You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. Please retain your receipt for proof of purchase, download the exchange form and return them postage free to:

Download form


Fundraising and Development Department/Retail Sales
Reply Paid 67079
Heidelberg VIC 3084