Oncology Symptom and Urgent Review Clinic (SURC)

We understand that a diagnosis of cancer and undergoing treatment can be challenging for patients and their families. The Oncology Symptom and Urgent Review Clinic (SURC) is a nurse-led clinic that supports Day Oncology and Day Oncology at Home (DOAH) patients experiencing side effects during treatment.

Patients (or their support person) can contact Oncology SURC for support and advice from an experienced cancer nurse if they have concerns or are feeling unwell.

Who can contact the Oncology SURC?

  • Patients (or their support person)
  • Specialists, GPs, dentists, community palliative care and other community-based health care providers

When should I contact the Oncology SURC?

If you are experiencing any of the following symptoms:

  • Temperatures of 38°C or above
  • Nausea or vomiting
  • Diarrhoea or constipation
  • Uncontrolled or persistent pain
  • Mouth ulcers
  • Acid reflux or indigestion
  • Tiredness/fatigue
  • Skin rash
  • New or worsening cough
  • Shortness of breath
  • Difficulty urinating
  • Any other concerns or symptoms you are experiencing

How can the Oncology SURC help me?

When you call, the SURC Nurse will ask you questions about what symptoms you are experiencing as well as some general questions.

The SURC Nurse will then offer one or more of the following:

  • Advice over the phone about how to manage or improve your symptoms

  • Advice to come into the SURC for review with a nurse or doctor

  • Advice to see your GP or attend the Emergency Department (ED)

If you are advised to see your GP or report to the ED, the SURC Nurse will notify them prior to your arrival.

Contact details

Oncology SURC

Phone: 0435 182 669

Open hours: Monday to Friday, 8.30am to 10pm, closed on public holidays.

For concerns outside of Oncology SURC hours, contact Ward 6 South on 9496 3550.

Clinical Haematology patients

Contact Haematology SURC

Cancer Clinical Trials patients

Contact your Trials Coordinator.

 

Our location

The Oncology SURC is located within Day Oncology, Level 3, Olivia Newton-John (ONJ) Cancer Centre.

How to become a patient at the ONJ Centre

Getting a referral